DEWALT POWER TOOLS

(DEW, BD)

Warranty Returns

Power Tools - Current Policy Terms

    Products that are returned within the 90-day from purchase time frame are acceptable for
return. Refer below for process of products that are over 90 days.

    If more than 15 tools are to be returned under the 30-day warranty, DEWALT Customer Service
should be contacted for authorization of return.

Equipment

  DEWALT equipment can be directed to an authorized or certified service center for warranty
repair and should be resold by the distributor. Generators, gas powered compressors, and the
electrical wheelbarrow compressors are covered under this policy.

NOTE: Gas powered equipment must follow strict guidelines with respect to shipping. (see attached)

Accessories:

  Any defective accessory product valued under $7.50 should be destroyed in the field.

Service Program

Over 90 Days

Products over 90 days should be referred to a company-owned or authorized service center unless a Retailer Drop Box Program is utilized (see below).

Three Year Limited Warranty (Power Tools, Lasers and Nailers)

  We will repair, without charge, any defects due to faulty materials or workmanship.

Free, One-Year Service Contract

  We will also maintain the tool and replace worn parts, for free, anytime during the first year after
purchase. Nailer worn parts such as o-rings and driver blades are not covered

Guaranteed Repair Cost (GRC) Program

  After the first year any repair not deemed defective in materials or workmanship we put a maxi­
mum amount on the cost of each repair. If a repair costs more than our guaranteed repair rate,
we absorb the excess cost. If it costs less, you pay less.

Retailer Drop Box Express Program

  This program enables retailers to offer repair service to their customers without the costs asso­
ciated with running a repair shop. We supply all the materials and training needed, as well as offer
lucrative discounts. Call your local company-owned service center for more information. (see
attached).

One-Stop-Shop

  For convenience, our service centers repair most major brands of power tools and equipment.

92

2999 Circle 75 Parkway, Atlanta, GA 30339  800-LET-NAPA (800-538-6272) 

DEWALT POWER TOOLS - continued

(DEW, BD)

DEW A LTServiceNet. com:

 The on-line source for DEWALT replacement parts, searchable diagrams, schematics, owner' manuals, repair videos and more.

2004 WARRANTY POLICY

2999 Circle 75 Parkway, Atlanta, GA 30339  800-LET-NAPA (800-538-6272) 

93