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GATES (NAC) Warranty Policy For one year from the
date of purchase, NAPA Air Compressors will replace for the original purchaser free of charge,
any part or parts found upon examination by any This warranty does not apply to electric motors or gasoline engines. These are covered by the Original Manufacturer's Warranty and should be returned (by the customer) to their authorized service center for service. All claims pertaining to the merchandise in this schedule, with the exception of warranty claims, must be filed with NAPA Air Compressors within 12 months of the invoice date, or they will not be honored. Prices, discount, and terms are subject to change without notice or as stipulated in specific product quotations. All agreements are contingent upon strikes, accidents, and other causes beyond our control. All shipments are carefully inspected and counted before leaving the factory. Please inspect carefully any receipt of merchandise, noting any discrepancy or damage on the carrier's freight bill at time of delivery. Discrepancies or damage, which obviously occurred in transit, are the carrier's responsibility and related claims should be made promptly directly to the carrier. Returned merchandise will not be accepted without prior written authorization by NAPA Air Compressors. Deductions from invoices for shortage or damage claims will not be allowed. Unless otherwise agreed to in writing, these terms and conditions will control in any transaction with NAPA Air Compressors, regardless of any different or conflicting terms as may appear on any order form now or later submitted by the buyer. All orders are subject to acceptance by NAPA Air Compressors. Proof of purchase in the form of a bill of sale or receipted invoice, which is evidence that the unit is within the warranty period, must be presented to obtain warranty service. This warranty is invalid if the factory-applied serial number has been altered or removed from the product, or an electric compressor has been used in conjunction with a generator. To locate the closest 2999 Circle 75 Parkway,
127
GATES (NAC) Warranty Policies and Procedures Service Policy 1. Jobber or Jobbere customer must telephone (1-800-345-0578, ext. 304 or 868) NAPA Air Compressor Service Department with: a. Model number b. Date of purchase c. Problem Note: Factory will determine the problem with the equipment. If Product Warranty, Non-Warranty or Repair & Return, the Factory will instruct the Jobber on correct return procedures. Return Goods Policy: Repair & Return for Alleged Warranty Defects Jobber must: 1.
Have Factory Return for Inspection (RFI)
Number (issuance of RFI's is not a guarantee credit Returned merchandise will not be accepted without prior written authorization by NAPA Air Compressors. Deductions from invoices for shortage or damage claims will not be allowed. Telephone Factory (1-800-345-0578, ext 304 or 868) for authorization and RFI number. 2. RFI Number MUST be on return carton and Jobber RGN form. 3.
A copy
of Customer Invoice (Proof of Purchase) MUST accompany RGN form (this supplies proof 4. All component pieces must be attached to ensure complete unit is returned. 5.
Properly
package and secure, on a pallet, all products for return shipping and
return as soon as NOTE: Failure to properly package products may result in further damage not covered by Warranty. NAPA Air Compressors will not be held responsible for freight damage. Claims for discrepancies or damage occurring in transit must be filed promptly with the freight carrier. 6. Send a copy of RGN to serving 7. &nb
sp;
All
transportation charges on parts submitted for replacement or repair
under this warranty 128
2999 Circle 75 Parkway,
GATES (NAC) 8. NAPA Air Compressors will repair or replace, at warrantor's option, products or components that have failed within duration of the warranty period. Upon inspection, any credits to be issued will be based on age of unit, condition of unit, and time unit was in service. No credit or payment will be made for down time, rental units or other related expenses. IMPORTANT: Factory RFI Number and Customer Invoice MUST be attached/accompany return or goods will be returned Freight Collect. NOTE: If inspection determines problem was not a warranty defect, Factory will discuss with the Jobber the problem and estimate the repair before repairing and/or returning. Return Goods Policy: Repair and Return for Non-Warranty Repairs Repair and Return Items Must: 1. Have Factory Repair and Return Authorization (R&R) Number. 2. R & R Number MUST be on return carton and Jobber RGN Form. 3. All component pieces must be attached to ensure complete unit is returned. 4.
Properly
package and secure, on a pallet, all products for return shipping and
return as soon as NOTE: Failure to properly package products may result in further damage and additional repair costs. 5. Send copy of RGN to 6. All transportation
charges must be borne by purchaser. Although transportation charges are IMPORTANT: Items number 1) and 2) above must be attached to carton to ensure prompt service and return. NOTE: Factory will inspect product and telephone Jobber concerning estimated repair cost before repairing and/or returning. If a reply is not received concerning repair estimate within 15 days after the estimate is given, the unit will be returned Freight Collect. The $35 estimate fee will be waived if the customer decides to have the unit repaired. Return Goods Policy: Electric Motors and Gasoline Engines These items are
under warranty by the original manufacturer service centers, NOT Warranty Policy
question contact person: 2999 Circle 75 Parkway,
129
GATES (NAC) Handling of Alleged Defectives Authorized return carriers are as follows: RMDS Overnight Roadway Averitt UPS Old Dominion Federal Express Southeastern Yellow Warranty
Policy question contact person: Out of Warranty Service Guidelines Warranty Policy
question contact person: 130
2999
Circle 75 Parkway, © 2007 D&M Auto Parts Corporation |
