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BALKAMP (NPS) Merchandise Protection As a general guideline, most products distributed by Balkamp carry a ONE YEAR, 12,000 Mile Warranty. This should be used as a basic guideline for all products and is supported by our Customer Satisfaction Policy. Some Balkamp products carry specific manufacturer warranties or require special handling procedures. Balkamp Customer Satisfaction Policy At Balkamp, we believe that the customer should be satisfied with the performance, quality and workmanship of whatever product they buy. With a few exceptions, we believe that the consumer has the right to use any product purchased for a reasonable amount of time before determining whether a product performs satisfactory and is of good quality. If the customer reasonably decides that the product does not meet this test, they may return the product to their local NAPA AUTO PARTS store. Balkamp encourages the NAPA AUTO PARTS store to do whatever is necessary to correct the customer's dissatisfaction. Whether a full cash refund or credit against the purchase of other merchandise is used, is solely up to the discretion of the serving NAPA AUTO PARTS store. If the product purchased carries a specific written manufacturer's warranty or is considered a "Repair and Return" item, the NAPA AUTO PARTS store should handle the warranty in accordance with the manufacturer's warranty program or expedite the repair and return of the products purchased. It is our objective to fairly handle all warranty adjustments in a manner that will satisfy our customer. Balkamp's Customer Satisfaction Policy
covers the cost of the defective product only and does not cover the
cost of installation. Balkamp reserves the right to refuse credit in the
event that any damage to the product
resulted from collision, improper installation, or other customer
abuses. This policy extends only to the original purchaser of the product
and is nontransferable. The Balkamp
Policy is in lieu of all other warranties, expressed or implied, with the
exception of consumer warranties as provided
with the packaged product. In warranty cases, those wishing to
handle the warranty procedure directly with the manufacturer are
welcome to do so. Credit will not be issued on warranty items as
specified for repair or return. Balkamp will not issue defective credit on
assortments or kits as component parts are offered individually in
Balkamp's lines of products. In most cases, you can break down the kit or
the assortment into its individual component parts and replace
only those parts which are truly defective. All items claimed defective
should be returned from the NAPA AUTO PARTS
store to the 162
2999 Circle 75 Parkway, © 2007 D&M Auto Parts Corporation |
