We are on the island of LaMaddalena off the coast of Sardinia, Italy. I am stationed on the USS EMORY S. LAND a Submarine Tender. Your web site and business name has been photocopied and sent around the island as a good source of auto parts for us stranded Americans with only an FPO to ship to. With 2000 military on the island, hopefully you will see some business....
You guys are doing your part to support our efforts over here by taking care
of our needs. Without vehicles we don't move and you help in doing that so I
salute your company and especially you for all that you do.
I will find out why they haven't ordered it yet and I will get back with
Baghdad Int'l Airport
Wouldn't have been able to keep most of these cars on the road here without your help. I appreciate all the support you and the rest of the men at women have given me and the U.S. Embassy, Kabul Afghanistan for the last year.
I am moving on to Kuwait soon and although most things are probably available locally there, I hope we again have the chance to do business.
Best wishes for a great Holiday Season!!
p.s. I'll let you as soon as the P.O for this order is funded.
U.S. Embassy Kabul
DM AUTO Team,
Thanks for the rapid turn around and outstanding customer support. While
stationed here in Italy, getting good parts fast can often be a chore... I
found your web site very well organized and easy to make sure I got the
right part quickly and with little research required. I placed my order and
was quite happy this morning to find my shocks and struts in the mail, just
over a week from when I ordered them.
Thanks again, you can be sure you will gain more military business from
Naples Italy if I have anything to say about it.
ETCS(SW) DJ Henderson
Thank you very much for the optimistic attitude you had while working with my circumstances. Likewise, I am in the customer service business in the military, but not in my whole life or career have I ever been this satisfied with customer service from someone else. Once again, I want to personally thank you for your professionalism, integrity, and commitment (devotion) in your job. I would propose that you be promoted immediately because we need more individuals like yourself in the management sector.
I have had very good luck with finding parts for my American made vehicles, using www.dmauto.com. If they do not have the part on the web site, they have gone so far as to arrange for the dealer to get the part for me. Very good customer service. Once they even called me in Nairobi with a question on my order.
AMERICAN EMBASSY, NICOSIA
January 22, 2004
I also want to make sure you know that your extra efforts are appreciated
here. And that getting these parts will make a real difference to us. We
rely on the Chevrolets (and Ford) for which D&M is supplying the parts.
They are good vehicles and we treat them well, but with poor driving
conditions (including the need to ford a river every time we go to the
military airport at Bagram) and mediocre fuel quality, keeping the vehicles
running can be difficult. The armoring is absolutely necessary but makes
maintenance a challenge. The vehicles get heavy usage by our Embassy staff,
by a company of the Marine Expeditionary Brigade stationed here, and by a
constant stream of visiting Congresspeople, military brass, and technicians.
Anytime you see a news report from Kabul which involves Americans here, you
will know that the vehicles that you are helping to support were involved in
some way. Please thank Tom and Rose and Rik and anyone else at D&M who is
involved in putting this together.
Thank you, Thank you, Thank you! We already have the head gasket set and head bolts. If we run into anything else we will be sure to get it from you, ya'll have the best service I have ever seen and we have spent alot of time and money on this crazy 95 Windstar. We have 4 kids and are seriously missing our mini van. Do you know how long the express takes to an APO address? Thank you so much for your help!
Just thought I'd let you know that I received all of the parts this
Thanks very much - you guys do a great job every time.
Regards from Belgrade,
Received the car part today in the mail and I can only say "Thanks" from
the bottom of my heart. You don't realize how much your kind words and
professionalism means to my wife and me. I'm currently working 15 hr days
and needed the car part for my wife's vehicle since she is doing all the
running around w/ the kids and it's nearly impossible w/o her car. We wish
you and your family the very best and I will be passing on D & M Auto Parts
to everyone that will listen. If you need anything from the United Kingdom,
please let me know as well as your address and I'd be more than happy to
send it. The least I can do for your kindness.
Hello sir, I just wanted to let you know that one of your employees
has been very helpful with the ordering of my car parts. Rik D. was very
professional and even took the time to let me know the price quotes on my
car, as well with taking the time to call my work so I could put in an
order, which made it easier on me, because of the fact I live in Germany.
Rik showed awesome customer service, and I would love to continue to buy
parts form your company in the future. I'll also inform the folks around
here about your low prices and great customer service!
I'm not sure if this is where I'm supposed to send this Kudos to, but if this is the wrong location please forward appropriately.
I'm a military man stationed in Germany, and at times it's hard to find certain parts over here. I was in the states a couple of weeks ago and I picked up some parts that I needed. Unfortunately, one of the parts I picked up wasn't the right one.
I EXPLAINED TO THE TECHNICIAN THE LOCATION AND TO THE BEST OF MY ABILITY THE PART THAT I NEEDED. HE WAS UNCERTAIN OF THE PART, BUT HE WENT OUT OF THE WAY BY REQUESTING MY VIN NUMBER TO CALL GM TO ENSURE WE WERE TALKING ABOUT THE SAME PART. WITH THE UNCERTAINTY GOING ON IN THE WORLD TODAY, I WAS GETTING MY WIFE'S CAR IN THE BEST SHAPE POSSIBLE IN CASE OF MY UNFORTUNATE DEPLOYMENT. RICK WENT ABOVE AND BEYOND IN HIS ATTEMPTS TO SERVICE HIS CUSTOMER. HE'S THE KIND OF PERSON WHO ENSURES BUSINESSES HAVE REPEAT CUSTOMERS. HATS OFF TO RICK. IT'S PEOPLE LIKE YOU WHO MAKE ME PROUD OF DEFENDING MY FELLOW AMERICANS.
Thank you for the quick reply, we really appreciate
the way you guys go the extra mile to help us out. It
is difficult to have an American car in a foreign
country (especially when it's broke!). Your outfit has
definitely been a morale booster to more than one
American serving overseas! Thanks so much!
Richard and Gary Vlahov
I wanted you to know I received the brakes for my wife's care in record time (about 5 days) from the states to Wiesbaden, Germany.
I cannot express how much I appreciate the easy of use and great service I received.
Richard & Gary,
Your web site is the easiest I have used and I am new to this process. I
search for computer stuff and airline tickets and those are painful. I just
processed my 1st on-line purchase and that was with you for an alternator
for my 1995 Nissan Pathfinder. I hope to view your web site more as I need
rerpair parts and maintenance items. We also use your store to purchase
items for our miliraty commercial vehicles and through the phone and mail
you have provided us quick service. I am the Property Book Officer and
Logistics Officer. I will have my personnel start using your web site.
They have the military IMPAC Visa cards.
V/R CW4 Jim
we again have work for you all BUT you know what - everytime any of us
deal with you or expect to deal with you, we immediately relax and know that
our work is out of the way and that you never fail us. Thhis time the PO
has the credit card number and CORRECT expiry date. Thanks - as always -
for being a company that is a pleasure to deal with from all at the GSO and
Procurement who work with you all.
ok Gary, believe me I have my fingers crossed as well, but I will find out
diffently in 2 weeks and I will give you a holler about what I will need.
You guys have always done me right, and you probally have no idea how much
business I have sent you. I'll put it like this if you see my APO, then Wes
sent them. Cudo's mainly for your on-line catalog, your one of the few that
let people see exactly what they are shopping for and let's them do it
without hassle, then of course is your speedy service and delivery. Hats off
to you and your staff, and I'll will contact you in 2 weeks with my
Hi Gary it is me again
Thank you for your prompt reply (you know what I relay appreciate about your
company......you make things happen in light-speed I treasure this most)
GSO - Addis Ababa