Kudos From US Embassies

"We received the aircondition part as requested. I want to thank you for the excellent service for an unusual request. It is really a pleasure doing business with you"

GSO, Dar es Salaam May 13, 1980

"Again I apologize for taking so damn long to get this money to you. If you had responded to my dilemma in the same manner I would be up a creek for really. Gary, if it were not for D&M I don't think the African Bureau could function at times"

Post Management officer, Bureau of African Affairs October 15, 1980

"Thank you very much for sending us the complete set of NAPA catalogues. I must say though, that the quantity of catalogues impressed me - I didn't realize cars had so many parts!

We shall use them faithfully and are pleased to know where the mother lode of Auto (Naples Italy, 2002)

Parts is located. Again, we in the American Consulate Dhahran thank you for your assistance"

GSO, Dhahran April 7, 1987

"Gary, Many, many thanks for the prompt delivery of the compressor, clutch and replacement filter for my air conditioner. The parts arrived in the pouch of arch 20. I am happy to say that all the parts fit, the mechanics followed your instructions regarding flushing out the system and I am now a cool, happy driver of the streets of Yaounde. Thanks for your patience and your customer oriented help"

Exec. Secretary, Yaounde April 1, 1995

I'm the GSO at the American Embassy in Mbabane. Ever since I became a GSO in 1990, I have heard many of my colleagues singing the praises of D & M Auto Parts and how you have been able to come to their rescue in times of need. Up until now, I've served in first world countires, so necessary car parts were always available around the corner. But, now that I'm deep in the heart of Southern Africa.help!!"

GSO, Mbabane May 27, 1996

"Thank you very much for your response. We appreciate very much your forever assistance. The 1997 budget has been reduced. This is the only reason why you have not heard from the Embassy on a fairly basis. Your company is one of our best helpful vendors"

Procurement Unit, Bogota February, 18 1997

"Attached is the list of spare parts that our Embassy would like to know the price quote for. We appreciate your work and our past experience with D & M shows that you have been one of the few vendors our Embassy is always glad to work with"

Procurement Asst. Dushanbe February 21, 1997

"Thank you very much for your NAPA truck. It is really cute and now, we will have good memories about the company where we can get everything for our mission fleet. Last year you personally were very helpful and very responsive and helped quite a lot!!! All our drivers are very thankful to you and they always know that Gary Vlahov will do everything on time and at a reasonable price.

So Gary, thank you very much on behalf of the whole USAID Mission in Ukraine. We are hopeful that the New Year will bring us much of the business with you and your company but less trouble with our fleet due to your efforts"
Procurement Staff, USAID Ukraine January 5, 1998

"Thanks for the prompt reply. Your service is first class as always. Can you go ahead and dispatch the full order by DHL and I will fax you through a Purchase order once the paperwork is processed"

Procurement Officer, Dublin January 9, 1998

"Dear Gary,
I have just returned from my short trip to Bangkok to find that my crew have completed installing all the "add ons" to the Ambassadors car and it really looks great. They had to cut the carpet which is fine. Thanks for your help on this project. The Ambassador is much happier now. When we finally get a budget I hope to order a few more items to complete the job"

GSO, Vientiane November 13, 1998

"Thanks for the info. Yes, the repair manual for the Chevy S10 is what we need. We'll wait a few more days and let you know. I'm so glad that orders are coming in. To us here at USAID/Manila, we can proudy say tat D&M has been servicing our vehicle parts needs with super quality service for more than 6 years now. (take a bow amigo!)"

USAID, Manila October 4, 1999

"Hi: we again have work for you all BUT you know what - everytime any of us deal with you or expect to deal with you, we immediately relax and know that our work is out of the way and that you never fail us. Thhis time the PO has the credit card number and CORRECT expiry date. Thanks - as always - for being a company that is a pleasure to deal with from all at the ....... who work with you all." .

Kampala, Uganda(1999)

Gary:
.....
"I also want to make sure you know that your extra efforts are appreciated here. And that getting these parts will make a real difference to us. We rely on the Chevrolets (and Ford) for which D&M is supplying the parts. They are good vehicles and we treat them well, but with poor driving conditions (including the need to ford a river every time we go to the military airport at Bagram) and mediocre fuel quality, keeping the vehicles running can be difficult. The armoring is absolutely necessary but makes maintenance a challenge. The vehicles get heavy usage by our Embassy staff, by a company of the Marine Expeditionary Brigade stationed here, and by a constant stream of visiting Congresspeople, military brass, and technicians.

Anytime you see a news report from Kabul which involves Americans here, you will know that the vehicles that you are helping to support were involved in some way. Please thank Tom and Rose and Rik and anyone else at D&M who is involved in putting this together"

Best regards,
Embassy, Kabul(2002)

Hi Gary,
"Just thought I'd let you know that I received all of the parts this morning. Thanks very much - you guys do a great job every time.

Regards from Belgrade"

Hi:
"we again have work for you all BUT you know what - everytime any of us deal with you or expect to deal with you, we immediately relax and know that our work is out of the way and that you never fail us. Thhis time the PO has the credit card number and CORRECT expiry date. Thanks - as always - for being a company that is a pleasure to deal with from all at the GSO and Procurement who work with you all"

Gloria, Uganda

Hi Gary it is me again
"Thank you for your prompt reply (you know what I relay appreciate about your company......you make things happen in light-speed I treasure this most"

GSO - Addis Ababa